DogStroll Ltd Terms & Conditions

DOG BEHAVIOUR

Owners must advise Dogstroll Ltd and it’s employees of any behavioural problems, traits or vices your dog may have prior to Dogstroll Ltd accepting them into daycare. Please make sure that Dogstroll Ltd and its employees are made aware of any changes in behaviour.

VACINATIONS

Dogs must be up to date with all worm and flea treatment. All dogs must be fully vaccinated for Canine Parvovirus, Distemper, Hepatitis and Leptospirosis.

All dogs will also be required to have their kennel cough vaccine.

We will require to see certificates of vaccinations for all dogs and a copy of relevant certificates before the dogs first stay at Dogstroll Ltd. These must be uploaded onto the portal.

BITCHES / UN-CASTRATED MALES

Bitches in season cannot be taken to the daycare centre. If un-castrated males start to affect other members of the pack, the owners will be made aware of this. A discussion with the owner will then be necessary. Any sign of aggression or other negative reaction towards or by any dogs or person, will not be accepted and Dogstroll Ltd may terminate bookings.

TRANSPORT/SAFETY

I am aware that my dog/s will be transported in a Dogstroll van or car with other dogs. I confirm that Dogstroll Ltd and its employees cannot be held liable for death or injury to the above named dog/s in the case of any type of accident/incident.

It is the Owner’s responsibility to make sure the collar provided with their dog is secure enough to prevent the dog slipping out of it. Dogstroll Ltd or its employees accepts no responsibility for the consequences if a dog slips its’ collar.

In the event of any adverse weather conditions which could adversely affect the safety of your dog, Dogstroll Ltd and its employees reserve the right to cut the day short.

Should your dog be disruptive whilst in Dogstroll Ltd’s care, it will be discussed with you, the owner, and Dogstroll Ltd will have the right to terminate the bookings.

Your dogs safety and well being is of our utmost importance but Dogstroll Ltd accepts no responsibility for injuries, escape and death.

CHARGES

Dogs are picked up from 7:30am and dropped off anytime from 2:30pm Monday – Friday depending on your location.

Regular daycare 4-5 days a week	£47 per day
Regular daycare 2-3 days a week	£50 per day
Regular daycare 1 day per week	£60 per day
Additional daycare on weekends	£65 per day(9am-3pm), this will be at the carers home and not at the daycare centre, additional hours will be charged at £10/hour
Daycare for 2 dogs from the same house	£90 per day
Overnight stays - Mon-Fri	£65 including daycare, £100 for 2 dogs
Overnight stays-Saturday, Sunday & Bank Holidays	£75 & £110 for 2 dogs
Additional weekend walks	£30 per hour

We can accommodate weekends if booked in advance.
Bank holidays we are open except 25th & 26th December and 1st January.

Dogstroll Ltd will have a yearly price increase review.

CANCELLATIONS, NOTICE PERIODS, DAYS IN LIEU AND BOARDING CHARGES

Days in lieu

We cannot accept one-off cancellations to the regular service. We may however accept moving a daycare day to an alternative date in the same week or following week. This would be subject to space availability and prior agreement. If a day in lieu is requested more than a week away we won’t be able to confirm until the week before.

Days in lieu can’t be used on your regular day bookings or weekends , but any other weekday that we have space and to prior agreement.

Days is lieu won’t be credited to your account if you no longer require the services of Dogstroll for any reason

If days in lieu are booked and then cancelled this will be counted as a used day

Process for requesting lieu day as follows:

Cancel regular daycare on Petsitter Plus as usual.
Should you want to replace a day please add in the notes section the day that you are replacing with.
Once received a member of the Dogstoll team will get back to you to discus availability.

Boarding

A 50% booking fee will be charged on any boarding that has been confirmed via the portal and will still be charged if the boarding is cancelled.

Any additional parking charges will be added onto the invoice.

If you’d like to terminate or change the regular service with Dogstoll Ltd, 1 month notice is required. Should notice not be given, a full charge will be levied. The charge will reflect the regular bookings made prior to our services provided.

Bank holidays

We will be open on bank holidays except 25th & 26th December and 1st January. This year ,2023, we won’t be open Easter weekend due to the team having prior arrangements.

If you can give at least 1 months notice if you require or don’t require care on these days, this enables us to arrange how many of the team need to work.

If your dogs regular day is on a bank holiday day and our service isn’t required this can be used as a day in lieu, credit towards boarding or weekend care.

Notice period

If you’d like to terminate or change the regular service with Dogstroll Ltd, 1 month notice is required. Should notice not be given, a full charge will be levied. The charge will reflect the regular bookings made prior to our services provided.

NON - ATTENDENCE

At Dogstroll Ltd we charge every week for a recurring service. If your dog does not need to attend its regular bookings due to a holiday, being sick or other reasons we still need charge, days in lieu can be credited.

PAYMENT

We operate a fixed monthly fee system, whereby the client pays a fixed monthly fee for a place at Dogstroll on the agreed regular day/s per week. If the client does not send their dog for any reason, the monthly fee for the agreed regular days is still payable.

SECURITY

You should notify your neighbours and your home insurance company that Dogstroll Ltd and its’ employees will be visiting the property in your absence.

By providing us with keys you are agreeing to allow us unaccompanied access to your property for the purposes of picking up and dropping off your dogs.

Instructions must be given for your locks and/or alarm systems and a 2nd set of keys will be required. We will not collect or leave keys in unsecured locations. We take your security seriously and our own. If Dogstroll Ltd or it’s employees are unable to gain access to the dog(s) due to a malfunction of a lock, the owner will be informed and will still be charged.

BOOKINGS

All bookings must be made via our online booking system, Petsitter Plus. Texts or emails with booking requests shall not be counted as a confirmed booking.

If extra services are booked please give at least 48hrs notice should you wish to cancel via Petsitter Plus. Failure to do so will result in a full charge.

In the event of your dog suddenly developing any health issues Dogstroll Ltd reserves the right to leave your dog at home. This is for the benefit of your dog and other dogs in our care.

No variation of these terms and conditions shall be valid unless in writing and signed by, or on behalf of, the client and Dogstroll Ltd.

We only take regular dogs, a minimum of one booking per week is agreed to.

By using any of our services it is implicit that you will have read and agreed to these terms and conditions.

Please make bookings between the hours of 8am -3:30pm Monday to Friday. If bookings are made out of these times confirmation might not be possible until a later time/day.

CONSENT

By signing this document you consent to the following:

That your dog is allowed to be walked outside the Dogstroll facility (wood land walks).
That your dog is allowed to be mixed with dogs of all ages and sizes at the daycare.
That if your dog needs feeding during the day we are allowed to do so in accordance with your instructions.